Shipping and Returns


Shipping Services

SlingshotHockey.com provides the shipping methods listed below. Please note not all services are available for each product type and all delivery time frames are estimates. Actual delivery time frames may vary due to weather, service delays, holidays etc.

Free Standard shipping is available with USPS First-Class shipping only on orders that have an after-discount subtotal value of $49.00 or more. Domestic shipping to Hawaii, Alaska, or Puerto Rico or any other location outside the Continental United States may take longer than expected due to their locations.

U.S. Domestic Services

  • USPS First Class Mail flat rate $4.95 (3-5 business days)
    USPS First Class Mail is the least expensive option for USPS services and has an average delivery window of 3-5 days depending on the final delivery location zip code.
    There is limited tracking with the final delivery made by USPS (United States Postal Service).
    USPS First Class Mail may be selected for orders being shipped to a P.O. Box.
    USPS First Class Mail will take a few more days for locations like Hawaii, Alaska, Puerto Rico or any orders shipped outside the United States.
    This service is available for APO, DPO and FPO addresses and non-contiguous U.S. states and territories.
  • USPS Priority Mail flat rate $6.95 (1-3 business days)
    USPS Priority Mail is an expedited option and the average delivery window is 2-4 days depending on the final delivery location zip code.
    There is limited tracking with the final delivery made by USPS (United States Postal Service).
    USPS Priority Mail may be selected for orders being shipped to a P.O. Box.
    USPS Priority Mail will take a few more days for locations like Hawaii, Alaska, Puerto Rico or any orders shipped outside the United States.
    This service is available for APO, DPO and FPO addresses and non-contiguous U.S. states and territories.
  • USPS Express flat rate $19.00 (1-2 business days)
    USPS Express Mail is an expedited option and the average delivery window is 1-2 days depending on the final delivery location zip code.
    There is limited tracking with the final delivery made by USPS (United States Postal Service).
    USPS Express Mail may be selected for orders being shipped to a P.O. Box.
    USPS Express Mail will take a few more days for locations like Hawaii, Alaska, Puerto Rico or any orders shipped outside the United States.
    This service is available for APO, DPO and FPO addresses and non-contiguous U.S. states and territories.

International Services

We ship to a select number of countries, if your country is not listed, please contact us. Once you have added at least one product to your shopping cart and provided a shipping address, shipping options will be shown.

For shipments outside the U.S., your order may be subject to VAT (Value Added Tax), import duties and taxes, which are levied once your package reaches your country. SlingshotHockey.com ships your package DDU (Duties and Taxes Unpaid), and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office. Unfortunately, SlingshotHockey.com is not able to request for your order to be shipped by a specific carrier. Carriers are determined for each order by package weight and product shipping restrictions.

  • USPS International Economy (Average Delivery Time: 6-10 business days)
    USPS International Economy does not offer tracking services outside of the USA.
    If your order is being shipped outside of the U.S. and you would like door-to-door tracking with the shipment, SlingshotHockey.com highly recommends selecting the FedEx International Priority option.

SlingshotHockey.com Apparel

Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise only. All merchandise must be unworn and unwashed and in the same condition received within:

  • 30 days of purchase for US orders
  • 45 days of purchase for US orders during Holiday sales
  • 60 days of purchase for all international orders

SlingshotHockey.com Collective or Digitally Printed (Printed On-demand) items can be returned for Store Credit only. Full refunds for SlingshotHockey.com Collective or Digitally Printed goods will only be provided under the following circumstances:

  • Damaged goods from shipping
  • Misprinted Goods
  • Defective Goods

If you believe your item falls under one of the above reasons please contact sales(at)slingshothockey(dot)com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons SlingshotHockey.com will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

Exchanges must be made for like apparel of equal or lesser value. If the requested item for exchange is out of stock, the customer will be contacted via email. However, if there is no response within three (3) business days, the exchange will be processed as a return.

If you purchase new items to replace a return ahead of time, please provide your Order Number for validation.

We do not accept worn or washed merchandise. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense.

All return shipping charges are the responsibility of the customer unless SlingshotHockey.com was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. SlingshotHockey.com will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed.

All sale items and Tee Grinder Bundles are final and are ineligible for return or exchange.

  • SlingshotHockey.com Phone Cases

All phone cases are Digitally Printed (Printed Just For You) for every order placed. Because every case is personalized just for your phone, cases are ineligible for return or exchange except under the following circumstances:

  • Damaged in Transit
  • Misprinted
  • Defective

If you believe your item falls under one of the above reasons please contact sales(at)slingshothockey(dot)com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons SlingshotHockey.com will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

Order Status and Tracking

Guest checkout orders cannot be tracked at this time.

We make it easy for any order placed under a SlingshotHockey.com account to be tracked. To track an order that was placed while logged into a SlingshotHockey.com account please follow these instructions:

  • Click “Profile” in the upper right while logged in
  • Click “Orders” on the right side of the profile menu bar
  • Click “View” for the order you’re wanting to track

If shipped and trackable a link will be present at the bottom of the order view page.

Order Status Labels

  • New – Order has been received into our system
  • Printing – Order is being printed
  • On Hold – One of your items is on backorder or we require additional information. Please contact customer service at sales(at)slingshothockey(dot)com with your Order Number
  • Processing – Your order has been approved and is currently being assembled
  • Shipped – Your order has left our fulfillment centers and is on its way to you!
  • Refunded – Your order has been cancelled and/or refunded. Please check your email.

Useful shipping/tracking info:

All orders have a 1-3 day processing time frame depending on the products in the order

Shipping time frames are estimates and calculated after order processing

Only FedEx SmartPost and USPS First Class Mail can deliver to a PO Box.

If you selected a service such as FedEx International Mail or USPS International Economy that does not offer tracking services there will not be a link in the “View” section of your orders.

If you did not complete the account creation process before you placed your order, please refer to your order confirmation email for instructions on how to complete your SlingshotHockey.com account creation.

What happens if my order is lost?

If you suspect that your order is lost, please contact Customer Service at sales(at)slingshothockey(dot)com for assistance. We will work with the carrier service to the best of our ability, but if you selected a service that does not provide tracking details we may not be able to find out much.

If a package is in fact lost, SlingshotHockey.com is not responsible for reimbursing shipping costs or the replacement of the merchandise for any non-trackable order.